Customer Services and Front Office Systems

Our Customer Service and Front Office Systems are designed, developed and manufactured by our partner, ONLINET – one of the European leading experts in Customer Service and Front Office Systems.

Products

• Queue Management System Benefits
- Reduces waiting times. - Increases number of daily transactions. - Increase staff efficiency. - Increases customer satisfaction. - Increases sales and cross-sales
• Information and Self-service Kiosk Benefits
- Services are accessible 24/7 (outdoor kiosk). - Unique advertising tool. - Increases sales efficiency hence increase revenues.
• Digital Poster Benefits
- Replaces static images with dynamic content. - Sends higher purchase impulses. logistic, distribution, local replacement, other related costs).
• nteractive Window Display Benefits
- New communication channel. - Creates interactive communication. - Attractive. - More positive company image.
• Digital Signage Benefits
- Decreases expenditures. - Provides 24-hour long services to customers. - Increases service efficiency. - Disencumbers administrator.
• Customer Service Software Benefits
- Generates flexible reports at a push of a button. - Makes possible the objective measuring of staff efficiency. - Provides necessary information for strategic decision-making.

Do you know
...what is the average waiting time in your branch network?

Do you know
...how long does it takes to sell a service and how after-sales administrationis required?

Do you know
...which branch is the most efficient in customer service today or this week?

Do you know
...in a specification branch, which employees' perfoormance are the best, and who might need additional training?

Do you know
...regarding a campaign that has just started yesterday,, how many customers were interested todaay

ONLINET Systsems provide satisfactory answers to these questions and even more!